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Echo.Church (“we,” “us,” “our”) is committed to protecting your privacy. This privacy policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to all websites, forms, and services operated by Echo.Church, including echo.church, our subdomains, and our mobile experiences.

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By using our website or submitting information to us, you agree to the practices described in this policy.

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Information We Collect

We collect information in the following ways when you:

• Fill out a contact form
• Submit a prayer request
• Register for a group, class, or event
• Sign up for emails or text updates
• Make a donation (via Overflow or other platforms)
• Create or update your Rock RMS profile
• Submit a volunteer application
• Submit information through Google Forms
• Interact with our website chat or messaging tools

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This may include:

• Name
• Email address
• Phone number
• Mailing address
• Campus preferences
• Age or demographics (optional)
• Prayer requests or ministry needs
• Giving information (processed securely through third-party providers)

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Payment Information

Echo.Church does not store credit card, bank, stock, or crypto wallet information. Donations are processed through Overflow and other secure third-party processors. These services collect payment information on our behalf in accordance with their own privacy policies.

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Information Collected Automatically

When you visit our site, certain information is collected automatically through cookies, analytics, and embedded technologies.

This includes:

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• IP address
• Browser and device details
• Pages viewed
• Time spent on site
• Interactions with forms or content
• Referring URLs
• General location (approximate, not precise GPS)

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We use tools including:

• Google Analytics 4 (GA4)
• Meta Pixel (retargeting + advertising measurement)
• YouTube, Resi, and Vimeo embeds
• HotJar
• Push notification services

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These tools may collect or receive information to provide analytics, measure performance, improve our site, or show you relevant content and ads.

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Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your campus and site preferences
• Understand how visitors use our website
• Improve performance and user experience
• Support security features
• Provide personalized content
• Enable retargeting ads through Meta (Facebook/Instagram)

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Types of Cookies

• Essential cookies – needed for site functionality
• Preference cookies – save your settings
• Analytics cookies – help us understand usage
• Advertising cookies – enable retargeting

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You can manage cookies through your browser settings or opt-out tools listed below.

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How We Use Your Information

We use the information we collect to:

• Provide ministry services
• Respond to inquiries and prayer requests
• Register you for groups, events, or classes
• Send you updates, newsletters, and ministry opportunities
• Improve website functionality and user experience
• Process donations securely through third-party providers
• Communicate with you about events, updates, and opportunities
• Run analytics to understand usage and improve our content
• Provide relevant ads through Meta’s advertising tools
• Protect the security and integrity of our systems

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We do not sell personal information. We may share data with service providers who assist us, such as:

• Overflow (giving)
• RockRMS (church management system)
• StudioC (email, text, and app communications)
• Google (analytics tools)
• Meta (retargeting and ad measurement)
• Vimeo/YouTube (embedded media)
• Push notification service providers

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These partners are required to protect your data.

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How We Protect Your Information

We use industry-standard administrative, technical, and physical safeguards, including:

• SSL encryption
• Secure servers and limited access
• Regular vulnerability scanning
• Data retention limits
• Staff training on data protection

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While no method is 100% secure, we work diligently to protect your information.

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Your Privacy Rights (California & U.S. Privacy Laws)

California residents (and other states with privacy laws) have the right to:

• Know what categories of information we collect
• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the “sharing” of data for advertising (e.g., Meta Pixel)
• Limit the use of sensitive personal information

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To exercise any of these rights, contact us at communications@echo.church. Our site honors DNT signals.

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Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Parents may review or request deletion of a child’s information by contacting us.

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Third-Party Links & Embedded Content

Our site may contain links to third-party websites or embedded content (such as YouTube, Resi, or Vimeo videos). These services operate under their own privacy policies. We are not responsible for their practices.

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Email, SMS, and Push Notification Communications

When you sign up, you may receive:

• Ministry updates
• Event reminders
• Newsletters
• Volunteer communications
• Giving statements or confirmations

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You may unsubscribe at any time using the link at the bottom of each email or by replying “STOP” to SMS messages.

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Data Retention

We retain personal information only as long as necessary for:

• Ministry purposes
• Legal obligations
• Donation records
• Volunteer or membership records

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You may request deletion at any time.

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Data Breach Notification

If a data breach involving your personal information occurs, we will notify affected users via email or website notice within 7 business days, or as required by law.

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Changes to This Policy

Occassionally, we may update this privacy policy. Changes will be posted on this page with an updated “Last Updated” date.

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Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

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Echo.Church
1172 Murphy Ave, Suite 130
San Jose, CA 95131
info@echo.church
(408) 890-5010